Use the form to report a tool that misbehaves, ask how something works or propose a tool we do not have yet. A person reads each message, and replies normally go out within two working days.
To get a useful answer quickly
- Name the tool and say which browser and device you were using.
- Describe the file in words (type, rough size, length of the video) instead of attaching it. We cannot see your files and do not want private ones sent to us.
- If a tool only seemed slow, try once more with a smaller file and other tabs closed: the work is done by your own device.